Privacy Policy

This Privacy Policy outlines how LAYLA & DAY SKIN ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase from layladayskin.com.au ("the Site"), or otherwise communicate with us (collectively, "the Services"). In this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether as a customer, website visitor, or any individual whose information we collect under this policy.

Please read this Privacy Policy thoroughly. By using any of the Services, you consent to the collection, use, and disclosure of your information as detailed in this Privacy Policy. If you disagree with any part of this policy, please refrain from using the Services.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy occasionally to reflect changes to our information practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on the Site, the "Last updated" date will be amended, and we will comply with any other steps required by applicable law.

How We Collect and Use Your Personal Information

To facilitate the Services, we collect personal information about you from various sources. The categories and specific types of personal information we collect are outlined below.

What Personal Information We Collect

  • Basic contact details such as your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, and contact information.
  • Account information such as your username, password, and security questions.
  • Shopping information including the items you browse, add to your cart, or place on your wishlist.
  • Customer support information including any details you provide when communicating with us.

Information We Collect through Cookies

We use cookies, pixels, and similar technologies to automatically collect information about your interactions with the Services, such as device and browser details, network connection, IP address, and other interaction data.

Information We Obtain from Third Parties

We may also receive information about you from other sources, such as:

  • Service providers that support our Site and Services, like Shopify.
  • Payment processors that handle your transactions.
  • Third parties that collect information using tracking technologies when you interact with our Services or advertisements.

How We Use Your Personal Information

We use your personal information for various purposes, including:

  • Providing Products and Services: To fulfill orders, manage accounts, arrange shipping, and facilitate returns and exchanges.
  • Marketing and Advertising: To send promotional communications and tailor advertising to your interests.
  • Security and Fraud Prevention: To protect against unauthorized or illegal activity.
  • Communication: To offer customer support and improve our Services.

Cookies

For detailed information on the cookies we use, please visit Shopify's Cookie Policy.

How We Disclose Personal Information

We disclose personal information to third parties when necessary for the provision of Services or as required by law, such as to vendors, payment processors, and business partners.

User Generated Content

Any user-generated content you post publicly is accessible to others, and we cannot ensure its privacy or security.

Third Party Websites and Links

We provide links to third-party websites, and it is your responsibility to review their privacy policies.

Children’s Data

Our Services do not knowingly collect personal information from children. Guardians can contact us to request the deletion of such information.

Security and Retention of Your Information

No security measures are infallible, and we cannot guarantee the absolute security of your information. We retain personal information as necessary for various purposes.

Your Rights and Choices

You have certain rights concerning your personal information, such as access, deletion, correction, and data portability. You can manage communication preferences and opt-out of promotional communications.

Complaints

For complaints about our data practices, please contact us. If you're dissatisfied with our response, you may have the right to lodge a complaint with a data protection authority.

International Users

We may process your information outside of your home country, including the United States.

Last updated: [06/02/2024]